Minneapolis Data Center Network Degradation

Resolved

Operational

Started about 5 years agoAugust 23, 2021Lasted less than a minuteAugust 23, 202110:1110:11 AMUTC

Affected

SMARTBUNDLE™ APPLICATION DELIVERY

Critical Ops (Application Hosting)

Workforce (Virtual Desktop)

SmartBundle™ Private Cloud (SPC)

GOVLOCK DATA PROTECTION & SECURE EMAIL

Endpoint Security & Web Filtering

Updates

Resolved
August 23, 2021 at 10:11 AMUTC
Resolved
August 23, 2021 at 10:11 AMUTC
Our team is currently investigating a disruption in service at our Minneapolis facility. We will provide an update as soon as possible.
Monitoring
August 23, 2021 at 3:09 AMUTC
Monitoring
August 23, 2021 at 3:09 AMUTC
The problem has been resolved - network and repair will continue to be closely monitored through the evening. Our Ethernet carrier identified a failed component in their CO which did impact multiple businesses in the area. We highly appreciate our client's understanding and patience throughout this disruption.
Update
August 22, 2021 at 6:23 PMUTC
Update
August 22, 2021 at 6:23 PMUTC
This issue has been escalated with our primary carrier, Lumen. The carrier has dispatched their own technicians to troubleshoot and repair the issue. We will provide another update as soon as possible.
Identified
August 22, 2021 at 3:06 PMUTC
Identified
August 22, 2021 at 3:06 PMUTC
Our team is on-site at our Minneapolis facility troubleshooting the issue. We have the problem isolated to our primary carrier, Lumen. We will provide an update as soon as possible.
Investigating
August 22, 2021 at 12:44 PMUTC
Investigating
August 22, 2021 at 12:44 PMUTC
Our team is currently investigating a disruption in service at our Minneapolis facility. We will provide an update as soon as possible.

SmartBundle™ - Minneapolis Data Center Network Degradation – Incident details